Returns and refunds
Need help? Email sales@luckytshirt.co.uk with your order number, or use the form below. We aim to reply within 1–2 working days. Requesting instructions does not replace or delay your right to cancel.
Ready-made designs: change of mind
For our standard catalogue designs without your own personalisation, tell us within 14 days after delivery that you wish to cancel. You then have another 14 days to send the goods back. You do not need to give a reason. This applies to sale items too.
You may inspect and try on a tee as you would in a shop. Please avoid wearing it beyond trying it on, washing it or damaging it, and return tags and packaging where possible. We may deduct an appropriate amount for loss of value caused by handling beyond what is needed to inspect the product; missing packaging alone does not automatically remove your cancellation rights.
You pay return postage for a change-of-mind return. Keep proof of postage; tracked postage is recommended. Contact us for the correct return destination before posting. Our business address is Kamil Cherek trading as LuckyTshirt, 6 Little Gull Close, Northampton, NN3 5BU, United Kingdom. Return-routing instructions are supplied by email.
Refunds
We refund the original payment method within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier. Where you cancel the whole eligible order, we refund the standard outbound delivery cost; any extra cost for an upgraded delivery service is not refundable. Your payment provider may need additional processing time to show the credit.
Your own personalised design
A tee made using your uploaded artwork, name or other individual specification is personalised and is excluded from the change-of-mind cancellation right. Choosing a standard shop design, colour or size does not by itself make it personalised. Please check your artwork, spelling, size and colour before ordering.
Once production has begun, changes to a personalised order may not be possible. Contact us promptly if you need help. This does not affect your statutory rights when goods are faulty, not as described or supplied incorrectly.
Faulty or incorrect items
Email us with your order number and a description of the problem; photographs help us assess print faults or damage. We cover reasonable return costs for confirmed faulty or incorrectly supplied items. Your statutory remedies include the short-term right to reject faulty goods within 30 days and further repair, replacement or refund rights where applicable after that period. We do not impose a blanket 30-day limit on all complaints.
A correctly reproduced spelling error or low-resolution image in artwork you supplied is different from a production fault. We will still investigate any report fairly. Nothing in this policy limits your statutory rights.
Cancellation notice
You can send a clear cancellation statement by email or copy this optional form:
To: LuckyTshirt, sales@luckytshirt.co.uk, 6 Little Gull Close, Northampton, NN3 5BU, United Kingdom.
I hereby give notice that I cancel my contract for the following goods:
Order number / goods:
Ordered on / received on:
Name and address:
Date:
Signature (only if submitted on paper):
Contact us about a return
Include your order number and say whether this is a cancellation, fault or incorrect item.